norstella-logo-white

Sub-processors

This page provides information about the identity, location and role of each Sub-processor used by Supplier (“we”, “us” or “our”). Capitalized terms used on this page but not defined have the meaning set forth in our Customer Data Protection Terms. We currently use the below list of Sub-processors to assist with data processing activities relating to Customer Personal Data. Please note that not all Sub-processors are used in the provision of all services, and some may only be involved in assisting with the provision of specific products or services.

Pursuant to our processing of Customer Personal Data, we may engage and engage certain third-party processors and Group Companies (together “Sub-processors”) to support the Licensed Products and Services. These Sub-processors may process Customer Personal Data in connection with the Licensed Products and Services.

We may update this Sub-processor page from time to time. Customer may receive updates to this Sub-processor page by emailing privacy@norstella.com indicating a request to receive Sub-processor updates. Pursuant to such updates;

  • Supplier will notify Customer of its intention to engage an additional Sub-processor within 30 days of the date of the proposed appointment of that Sub-processor.
  • Customer will have the right to object to any such proposed additional Sub-processor within 10 days of Customer’s receipt of Supplier’s notification, where Customer has reasonable grounds to consider that the proposed appointment will not comply with our Customer Data Protection Terms and/or Data Protection Law. In the event of such an objection, the Parties will work in good faith to resolve the objection.

 

Infrastructure Sub-Processors

 

Sub-processor Location Purpose/Services Applicable Processing Activity Website & Contact Details
Amazon Web Services (AWS) United States,

Ireland

Cloud services, product hosting, and data center services End User Data – Subscription & SaaS Products, End User Data – Trialscope Disclose SaaS Product, Licensed Data – Instant Health Data (“IHD”) Platform, End User Data – IHD Platform

 

 

https://aws.amazon.com

440 Terry Ave N
Seattle, WA 98109

USA

Microsoft Azure United States, Ireland

 

Cloud services, product hosting, and data center services End User Data – Subscription & SaaS Products https://www.microsoft.com

1 Microsoft Way
Redmond, WA 98052

USA

 

 

General Sub-Processors

Supplier may use the following Sub-Processors to perform other functions:

 

Sub-processor Location Purpose Applicable Processing Activity Website & Contact Details
SendGrid United States Product alert and communication email delivery End User Data – Subscription & SaaS Products https://www.sendgrid.com

1801 California Street
Denver, CO 80202

USA

 

itransition United Kingdom Product support and development

 

End User Data – Subscription & SaaS Products https://www.itransition.com/

3rd Floor, 5-8 Dysart Street

London, EC2A 2BX

United Kingdom

 

Global Logic Unites States Product support and development

 

End User Data – Subscription & SaaS Products https://www.globallogic.com/

1741 Technology Drive, 4th Floor

San Jose, California

95110

USA

 

ServiceNow Unites States Management of IT services End User Data – Subscription & SaaS Products, Professional and Consulting Services

 

https://www.servicenow.com/
2225 Lawson Lane
Santa Clara, CA 95054
USA
Snowflake Unites States Data warehouse software

 

End User Data – Subscription & SaaS Products https://www.snowflake.com

Suite 3A, 106 East Babcock Street

Bozeman, MT 59715

USA

 

Microsoft Corporation United States, Ireland Business administration, delivery, support, and related services End User Data – Subscription & SaaS Products, End User Data – Trialscope Disclose SaaS Product, Trialscope Professional Services, Professional and Consulting Services

 

https://www.microsoft.com

1 Microsoft Way
Redmond, WA 98052

USA

Salesforce United States

 

Business administration, delivery, support, and related services End User Data – Subscription & SaaS Products, Professional and Consulting Services

 

https://www.salesforce.com/

Salesforce Tower
415 Mission Street, 3rd Floor
San Francisco, CA 94105

USA

 

Intercom United States

 

Chat and Notification End User Data – Subscription & SaaS Products https://www.intercom.com/

55 2nd Street, 4th Floor,

San Francisco, CA 94105

USA

 

ClaritiDox United States

 

Clinical trial disclosure services Trialscope Professional Services https://claritidox.com/

102 Granite Road, Wilmington

DE 19803-4515

USA

 

Real Life Sciences United States

 

Clinical trial disclosure services Trialscope Professional Services https://rlsciences.com/

565 E. Swedesford Road, Suite 205

Wayne, PA 19087

USA

 

Cloudflare United States DNS Services

 

End User Data – Subscription & SaaS Products, End User Data – Trialscope Disclose SaaS Product

 

https://www.cloudflare.com/

101 Townsend St.

San Francisco

California 94107

USA

 

MongoDB United States

Ireland

Cloud hosting provider

 

End User Data – Subscription & SaaS Products, End User Data – Trialscope Disclose SaaS Product

 

www.mongodb.com

1633 Broadway, 38th Floor
New York, NY 10019

USA

 

Decisions United States Workflow handling and management End User Data – Trialscope Disclose SaaS Product

 

https://decisions.com/

4588 Virginia Beach Boulevard
Virginia Beach, Virginia 23462

USA

 

Zendesk United States

 

Customer support End User Data – Trialscope Disclose SaaS Product

 

https://www.zendesk.com/

1019 Market Street, San Francisco

California 94103

USA

 

Atlassian United States, Australia

 

Customer support End User Data – Subscription & SaaS Products, Professional and Consulting Services

 

https://www.atlassian.com/

350 Bush Street, Floor 13

San Francisco, CA 94104

USA

 

 

Group Companies

Pursuant to the Services provided under the Agreement, the following Supplier Group Companies may process Customer Personal Data. The following list of Group Companies may include the entity subject to the Agreement.

 

Sub-processor Location Address
Caerus US 1, Inc. United States One Pennsylvania Plaza, Suite 2505, New York, NY 10119
Pharma Intelligence UK Ltd. United Kingdom 3 More London Riverside, London, SE1 2AQ
Panalgo B.V. Netherlands Vinoly Building, Gustav Mahlerplein 2, Amsterdam, 1082 MA, the Netherlands
Norstella India Private Limited India J-2103 21st Floor Tower J, Sharman Sector 107, Noida, Gautam Buddha Nagar, Noida, Uttar Pradesh, India, 201301
Evaluate Japan KK Japan Shin Marunouchi Center Building, 6-2 Marunouchi 1-chome, Chiyoda-ku, Tokyo 105-0001
Norstella Canada Ltd. Canada 300-2345 Yonge Street Toronto, Ontario Canada M4P 2E5